I was a rep with this company for a few months when I began noticing strange things. It always bothered me that there was no phone number to call.
I also had trouble receiving responses from customer service. In particular, when I emailed them promptly to cancel an order and was told a few days later that it was too late to cancel it. They also take items and sell them for more than retail. Their mason jar candles sell for $12.99 and can be purchased directly from the manufacturer for $7.99 retail.
They also mark up other items quite high such as their Montana West purses.
One listed for $69.99 was found online for a retail price of $48.99. Makes the items quite hard to sell if your conscience doesn't bother you about ripping people off once you find these things out.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of the rustic shop customer care. The Rustic Shop needs to read this review and look into the issue (if any) according to poster's claims.